Police Officer

Staff - Enquiry Desk Officer

Police Staff
Permanent
Full Time
FCR
Northampton, Weston Favell Police Station - NN3 8NZ
Staff - Scale 4

£24,921

Weekend Working Enhancement
0
37

26/02/2023, 23:55

* The hiring manager reserves the right to close the advert prior to the closing date, depending on the level of applications

Enquiry Desk Officer

SCALE:                                                4

SUPERVISION AND CONTROL:        Enquiry Desk Supervisor

RESPONSIBLE FOR:                        No Subordinates

PLACE OF WORK:                           Countywide

HOURS OF WORK:                          Full time 0900 – 1700 Monday to Saturday (Working a rota basis with 1 Saturday per 3 weeks rotation)

 

PURPOSE OF ROLE:

To act as the first point of contact to the public and other service users at designated Force Front Offices, providing the public with advice and guidance, ensuring reported incidents are risk assessed and graded appropriately. You will aim to satisfactorily resolve all enquiries at the earliest opportunity wherever possible. Working in conjunction with the wider Force Control Room, you will provide a consistent high quality service in line with the Forces current vision and strategic priorities.  


KEY TASKS:

  • To be the initial point of contact at your designated Front Office location dealing with enquiries as they are presented to you
  • To risk assess and prioritise all reported incidents in line with the threat and risk presented
  • To appropriately operate a range of Force systems where required in order to record and retrieve information and intelligence
  • To resolve incidents where possible through providing suitable advice based on Force policies and legal procedures or signposting the public to the most relevant partner agency
  • To be responsible for initial management of lost/found property, surrender of prohibited items, vehicle releases, taking fingerprints and bail matters at your designated Front Office
  • To be vigilant with regards to security, reporting any suspicious activity immediately to the Force Control Room
  • To look for opportunities to support the wider Force where appropriate
  • To take on any other reasonable tasks as directed by the Enquiry Desk Supervisor

 

NOTE:

The job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which the post holder will be required to work.  In the interests of effective working any major tasks may be reviewed from time to time to reflect the changing needs and circumstances.  Such reviews and other consequential changes will be carried out in consultation with the post holder.  The post holder will also be required to carry out such other duties, as may be within the general scope of the post.

 

CONDITIONS OF SERVICE:

The appointment may be full or part time and will be subject to the conditions of service of the Police Staff Council.

The annual leave entitlement (pro rata) is 25 days with an additional 5 days after 3 years continuous service.

PERSON SPECIFICATION

Essential Criteria

Proven experience of managing multiple tasks requiring attention to detail and excellent interpersonal skills

Demonstrate an ability to interpret information and conduct an accurate risk assessment based on that information

Excellent communication skills (written, oral and listening) with an ability to inform and liaise with others clearly and confidently as well as the ability to establish quickly both the needs of the customer and the nature of the policing response required

Demonstrate resilience when dealing with extremely stressful incidents, and customers who are often highly emotional

Comprehensive, fast and accurate keyboard skills with the ability to listen, interpret information, speak with customers and type simultaneously and computer literacy with a proven ability to create and update records accurately and speedily by direct input

Demonstrable problem solving and decision making skills; able to analyse information, evaluate and assess risk applying appropriate solutions

Ability to remain calm and focused and maintain performance under pressure

Ability to work effectively on your own or within a team, supporting colleagues in the delivery of their objectives and goals as well as contributing to team and organisational goals

Demonstrates the ability to respond to change in the working environment by showing willingness to adapt and be flexible without detriment to service or performance

Demonstrate a high level of motivation and flexible attitude; adapting well to change and new working practices, evidenced by a high level of productivity/ achievement with minimal supervision

Ability to travel to all Police Stations across the Force and required by the role to cover sickness, holiday or other circumstances as necessary

Demonstrate an understanding of the diversity issues appropriate to the role

Why work for Us?

Northamptonshire Police, Fire and Crime Commissioner has gained a reputation as a pioneering and innovative organisation, responsible for protecting and serving a large diverse, multi-cultural population.

We are responsible for ensuring community needs are met effectively so, if you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety, and the chance to broaden your experience, then the above organisation is the right one for you.

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion.

We are working hard to increase diversity and inclusion within the organisations where communities are under-represented, including those from Black, Asian, and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBTQ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

Northamptonshire Police is a Disability Confident Employer – We aim to achieve the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. If you meet the essential criteria for the role you can choose to share your disability if you would like to take part in our disability confident interview scheme.

All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Flexible working

All requests for flexible working patterns will be considered and will be dependent on the role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Internal applicants must have line manager support prior to proceeding with an application.

Please be aware that the Office of the Police, Fire and Crime Commissioner and Northamptonshire Police are separate employers.  Although Police internal vacancies are open to OPFCC staff and vice versa, if you are successful, the change of employer will require a longer onboarding process and you will receive a new contract and payroll number.  Service with either employer can be carried over as continuous service.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the Police or OPFCC for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

We are committed to safeguarding and operate safer recruitment processes, to ensure the organisations employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained.  You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.  

This vacancy is closed to applications.