Police Officer

Support Worker - Voice for Victims & Witnesses

OPCC
Permanent
Full Time
OPFCC
Northamptonshire
Staff - Scale 4 - Range

£24,921 - £27,351

37
1

25/02/2024, 23:55

* The hiring manager reserves the right to close the advert prior to the closing date, depending on the level of applications
To contact victims of crime within Northamptonshire by telephone and to provide appropriate and immediate support and advice as required.

  1.  As a support worker on the Introduction and Case Management Team your role is key in providing information and emotional support. You will undertake initial victim contact by         telephone or preferred contact method to improve and maintain rates of successful direct    contact made and provide up-to-date and relevant information to victims. You will carry out            individual needs assessment, record the results of the assessment and provide a tailored               response to every victim and witness.
  2. Facilitate the delivery of identified needs by referral on to another appropriate service on behalf of the victim or witness using agreed processes, or by directing referrals to an              appropriate colleague.
  3. Contribute towards risk assessment processes and use safe contact methods with all victims and witnesses, respecting confidentiality, following agreed processes for contacting victims             of sexual violence, domestic abuse and young people and children.
  4. Record all contacts with clients securely and accurately, in accordance with procedures for monitoring and evaluation purposes.
  5. Develop productive working relationships with colleagues and stakeholders. Be flexible, assisting with colleague’s work in absence, take ownership of queries and issues and manage            successful resolutions.

Why work for Us?

Northamptonshire Police, Fire and Crime Commissioner has gained a reputation as a pioneering and innovative organisation, responsible for protecting and serving a large diverse, multi-cultural population.

We are responsible for ensuring community needs are met effectively so, if you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety, and the chance to broaden your experience, then the above organisation is the right one for you.

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion.

We are working hard to increase diversity and inclusion within the organisations where communities are under-represented, including those from Black, Asian, and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBTQ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

Northamptonshire Police is a Disability Confident Employer – We aim to achieve the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. If you meet the essential criteria for the role you can choose to share your disability if you would like to take part in our disability confident interview scheme.

All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Flexible working

All requests for flexible working patterns will be considered and will be dependent on the role.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Internal applicants must have line manager support prior to proceeding with an application.

Please be aware that the Office of the Police, Fire and Crime Commissioner and Northamptonshire Police are separate employers.  Although Police internal vacancies are open to OPFCC staff and vice versa, if you are successful, the change of employer will require a longer onboarding process and you will receive a new contract and payroll number.  Service with either employer can be carried over as continuous service.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the Police or OPFCC for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

We are committed to safeguarding and operate safer recruitment processes, to ensure the organisations employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained.  You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.  

This vacancy is closed to applications.