RTC Process Administrator
£23,121 - salary will be pro rata for part time contracts.
14/04/2024, 23:55
PURPOSE OF THE JOB:
Provide administrative support to Northamptonshire Police specifically in relation to Road Traffic Collisions; provide accident information to the public.
Prepare prosecution files including; laying of information, issue of summons and adminstration of Crown Prosecution Service Upgrades, ensuring that cases in the Criminal Justice System may be progressed effectively.
Update all interested parties as to the progress of the case; inform victims and offenders on the outcome of the case
MAIN RESPONSIBILITIES:
- Provide a high level of customer service via all communication channels, both internally and externally, ensuring all enquiries are dealt with in a timely and professional manner, including those of a sensitive nature.
- To maintain computerised records from all RTC files and HORT’s (RTC/RTC Damage Only), undertake the administration of enquiries, updating both internal and external computer systems as required.
- To keep victims and offenders informed by generating Victim Code of Practice letters at the necessary intervals and informing interested parties when a case has No Further Action.
- Prepare and dispatch abstracts, correspondence and photographs from collision reports and administer payments for such.
- Process diversion offers, working in partnership with course providers from external agencies, ensuring that all necessary checks are completed
- Administer summary file preparation, reviewing evidence, booking Court dates and issuing Summons/Postal Requisitions. Ensure advanced information packs are provided to the Defendant where necessary.
- Ensure that specified files are forwarded to the Magistrates’ Clerks Office and all non-specified files are dispatched to the Crown Prosecution Service
- Process incoming Crown Prosecution Service upgrade requests, completing low level enquiries or tasking full upgrades to the relevant Case Builder.
- Undertake the administration of Statutory Declarations, Appeals, Re-opens and Disqualifications as directed.
- Complete all cases, processing all outstanding correspondence and informing necessary parties of the Court result as required.
NOTE:
The job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which the post holder will be required to work. In the interests of effective working any major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and other consequential changes will be carried out in consultation with the post holder. The post holder will be also required to carry out such other duties as may be determined from time to time to be within the general scope of the post.
CONDITIONS OF SERVICE:
The appointment will be full time and subject to the conditions of service of the Police Support Staff Council.
The annual leave entitlement is 22 days with an additional 5 days after 5 years continuous service.
ESSENTIAL CRITERIA:
- Effective verbal and written communication skills demonstrating an ability to confidently relate to a broad spectrum of people. Able to adapt own style and apply varied communication methods, particularly when communicating sensitive information.
- Proven clerical experience gained within a busy office environment with knowledge of windows based computer applications.
- Experience of working to deadlines and delivering results through effective planning and organising of work and resources. Demonstrating by the ability to prioritise own time and workload methodically and accurately, with minimum supervision.
- Ability to make sound decisions within the parameters of procedures and guidance
- Experience of diverse team working, demonstrated by an understanding how own objectives fit into team objectives and builds effective working relationships with members of own and other teams.
- Neat and methodical with good organisational skills with the ability to pay attention to detail with high degree of accuracy.
- Demonstrate the ability to respond to change in the working environment by showing a willingness to adapt and be flexible in changing circumstances.
- Candidates must demonstrate a level of awareness of equality and diversity issues appropriate to this role.
DESIRABLE CRITERIA:
- Knowledge of Police IT Systems
- Knowledge of Police and Court procedures
Why work for Us?
Northamptonshire Police has gained a reputation as a pioneering and innovative organisation, responsible for protecting and serving a large diverse, multi-cultural population.
We are responsible for ensuring community needs are met effectively so, if you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety, and the chance to broaden your experience, then the above organisation is the right one for you.
Equality, diversity, and inclusion
We are committed to equality, diversity, and inclusion.
We are working hard to increase diversity and inclusion within the organisations where communities are under-represented, including those from Black, Asian, and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBTQ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
Northamptonshire Police is a Disability Confident Employer – We aim to achieve the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. If you meet the essential criteria for the role you can choose to share your disability if you would like to take part in our disability confident interview scheme.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.
Flexible working
All requests for flexible working patterns will be considered and will be dependent on the role.
Recruitment and Selection Policy
Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.
Internal applicants must have line manager support prior to proceeding with an application.
Please be aware that the Office of the Police, Fire and Crime Commissioner and Northamptonshire Police are separate employers. Although Police internal vacancies are open to OPFCC staff and vice versa, if you are successful, the change of employer will require a longer onboarding process and you will receive a new contract and payroll number. Service with either employer can be carried over as continuous service.
Police Barred and Advisory lists
Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the Police or OPFCC for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.
Vetting and safeguarding
We are committed to safeguarding and operate safer recruitment processes, to ensure the organisations employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.
This vacancy is closed to applications.
